Privacy Policy
Last Updated: July 9, 2025
VLS AI Corporation (BG8), ("BG8", "we", "us", or "our") is committed to protecting your personal information in accordance with the Personal Information Protection and Electronic Documents Act ("PIPEDA"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform, including our websites and apps at https://bg8.ai.
By using the BG8 platform, you consent to the practices described in this Privacy Policy.
1. Information We Collect
We collect the following categories of personal information:
a. Account Information
• Name, email address, phone number
• Business name (for providers), service categories
• Profile photos or business logos
b. Booking & Communication Data
• Bookings you request or accept
• Messages with providers or users (including via AI agent)
• Chat inputs and responses
c. Media & Uploaded Content
• Photos uploaded by Providers to showcase their services
• User reviews, ratings, or other posted content
d. Device & Usage Information
• IP address, browser type, device type, location (if enabled)
• Interaction logs, session timestamps, and referral sources
e. Payment Data
We use third-party payment processors (e.g., Stripe) and do not store your full payment card information.
2. How We Use Your Information
We use your data to:
• Provide, personalize, and improve the BG8 platform
• Match users with service providers using our AI assistant
• Manage bookings, reminders, payments, and support
• Prevent fraud or misuse of the platform
• Communicate with you about your account or service updates
• Comply with legal obligations
2.1 Notifications and Communication
As part of your use of the BG8 platform, we may send you the following types of notifications via email, in-app messages, or push notifications (if enabled):
• Order and Booking Notifications: Updates about your current or past orders, including confirmations, status changes, cancellations, and follow-ups.
• Vendor Activity: Notifications when a vendor you follow posts a new offer, promotion, event, or update.
• General BG8 Notifications: Platform news, feature announcements, service updates, and optional promotional messages.
By creating an account, you consent to receiving these types of communications as part of your service relationship with BG8. You may manage your notification preferences at any time within your account settings or by contacting info@bg8.ai. Some essential transactional messages (such as order confirmations) cannot be disabled.
3. Consent
We obtain meaningful consent for the collection and use of your data at the time of registration and when new types of data collection are introduced. You may withdraw consent at any time by contacting us (see Section 10).
4. Sharing Your Information
We do not sell your personal information. We may share it with:
• Service Providers: Vendors that help operate BG8 (e.g., hosting, email, analytics)
• Payment Processors: For handling secure transactions
• Other Users: Only as necessary to complete a booking (e.g., your name and phone number to a confirmed service provider)
• Legal Authorities: If required by law or to protect legal rights
5. Third-Party Services
Our platform may link to or integrate with third-party services. These third parties have their own privacy policies, and we are not responsible for their practices.
6. Data Storage and Security
Your information is stored on secure servers in Canada or other jurisdictions as needed. We implement appropriate administrative, technical, and physical safeguards to protect your data against loss, theft, and unauthorized access.
7. Data Retention
We retain your data only as long as necessary to:
• Provide our services
• Comply with legal obligations
• Resolve disputes or enforce agreements
You may request deletion of your account and associated data at any time.
8. Access and Correction
Under PIPEDA, you have the right to:
• Access the personal information we hold about you
• Request correction of any inaccuracies
To do so, contact us at the address below. We will respond within 30 days.
9. Children's Privacy
The BG8 platform is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from minors.
10. Contact Us
If you have questions or requests regarding this Privacy Policy or your personal information, please contact our Privacy Officer:
info@bg8.ca
VLS AI Corporation (BG8)., Vancouver, BC, Canada
11. Updates to This Policy
We may update this Privacy Policy from time to time. If we make material changes, we will notify users through the platform or via email. Your continued use of the platform after updates constitutes acceptance of the revised policy.